Terms and Conditions

Cancellations

When you make a booking with Factory St. Studios we block the room for you and do not accept any further bookings in that room for that time. We do not oversell our capacity and therefore rely on our customers honouring their booking. You can cancel or change the time of your booking free of charge at any point up to 24hrs before the start of your booking. If you change or cancel your booking after that point we will charge you an administrative fee equal to 100% of the room price. This is because we are usually unable to obtain replacement bookings at such a late stage.

Run Overs

In the event of running over charges will be administered for the additional session including equipment hire. Ten minutes over will incur a half an hours charge.

Prepayment Discounts

We are currently offering a discount to customers who pay for their booking in advance. Payment can be made on-line via Paypal or in person in cash at Factory St. Studios. The discount is credited to your account when you make the booking (and listed in the account statement you see before pressing the ‘book’ button): provided you pay the discounted balance 3 days before the start of your booking, your bill will be considered to have been settled in full. If you do not pay the discounted balance 3 days before the start of your booking the discount will automatically expire, and you will have to pay the full amount without a discount in cash when you arrive at Factory St. Studios for your session.

Making a booking

1) You must be eighteen years old to use the prepayment element to this site. If you are under eighteen, you may use the site in conjunction with, and under the supervision of, a parent or guardian.
2) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the service we will inform you as soon as possible. You reserve the right to reconfirm your order at the correct price or cancel it. If you choose to cancel, a full refund will be given.
3) No contract for the booking will exist between you and Factory St. Studios until the booking has been confirmed. We will confirm the booking by confirmation email. This confirmation e-mail amounts to an acceptance by Factory St. Studios of your offer to book time in Factory St. Studios rehearsal rooms or recording studio. You agree that e-mail can be used as a means of communication.
4) This confirmatory e-mail will contain all relevant statutory information concerning your contract.
5) You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
6) You undertake that all details you provide to Factory St. Studios for the purpose of your booking are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Storage

Equipment left is at the customers risk, the customer needs to insure their own equipment. Factory St. Studios is not responsible for items that are lost, damaged or stolen. Bands need to provide their own padlocks and are responsible for their own keys. Padlocks are for sale at reception. Contact details are required upon booking. Any items left in storage for more than 30 days without paying Factory St. reserve the right to access the locker and dispose of the equipment. Access to equipment is available outside of normal hours but is subject to a charge of £5/£10.

House Rules

We provide a pleasant and friendly environment for our customers and consider your safety and security to be of the utmost importance. We ask that you and your band always “check-in” at reception 10 minutes before the start of your rehearsal session, so that we know who is legitimately on-site. This helps us prevent unwanted intrusion and is paramount for your protection and the security of your equipment. We also request that you respect the Factory St. Studio facilities and, as the person making the booking, take full responsibility for the people accompanying you for your session. In the event of damage to our rooms or equipment you will be charged the cost of repair or replacement, and by making a booking you are accepting this condition.

Referral Scheme

Refer 1 band and get a free 2 hour rehearsal
Refer 2 bands and get 4 hour rehearsal session
Refer 3 bands, 6 hours
Refer 4 bands, 8 hours
Refer 5 bands and get a free day in the studio

*The refer must be a customer of the studio

*The referred band must book a minimum of 2 hours

*Tell your friends to mention your name when they book and we’ll log all your referrals.

Data Protection

Factory St. Studios respect your personal information and undertake to comply with applicable UK Data Protection legislation.

Privacy Statement

Factory St. Studios do request that you provide contact details when you make a booking. This is primarily in the interests of security and safety, and for accounting requirements, but also for the event of our needing to contact you prior to the session. We further hold these contact details in our database after the booking to facilitate your future bookings (fewer fields to fill-in on-line) and to be able to offer you special pricing and offers for loyal customers. If you do not wish us to store this data beyond the end of your session, please tick the box on the booking screen.

Parties

We require a minimum of 2 adults with each group of 10 children.

Parents are responsible for the behaviour of their children at all times and are politely requested to make sure their party is well behaved.

A 50% non refundable deposit is required upon booking a party.

General

We also request that you respect the Factory St. Studio facilities and, as the person making the booking, take full responsibility for the people accompanying you for your session. In the event of damage or theft to our rooms or equipment you will be charged the cost of repair or replacement, and by making a booking you are accepting this condition.

Recording

A 50% non refundable deposit is required upon booking a recording session.

We also request that you respect the Factory St. Studio facilities and, as the person making the booking, take full responsibility for the people accompanying you for your session. In the event of damage to our rooms or equipment you will be charged the cost of repair or replacement, and by making a booking you are accepting this condition.